To Secure Your Booking
To secure your booking, you must inform Otto Travel LTD of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details; to Otto Travel LTD by wire transfer or credit / debit card (Visa and MasterCard, both are accepted).
Amendments by You
Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.
Payment/Booking Policy
We are offering a low down payment of just 10% to secure your spaces on the tour including hotel room, cruise cabin, domestic flight ticket, and other travel-related services. The remaining balance can be paid up to two days prior to your arrival date or in cash upon arrival at the destination to your tour manager, therefore, your booking will be a risk-free investment.
Payment by Credit Card
When paying by credit card, according to our bank regulations, the following documents are required to enable our accountant to charge your credit card for the agreed upon services. These documents should be faxed or emailed to Otto Travel LTD or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.
Document needed: A signed authorization letter to Otto Travel LTD allowing the withdrawal of the required amount from your credit card. The signature must match that appearing on your credit card and passport.
Monthly Installments
Otto Travel LTD offers you a new payment plan that allows you to pay your tours, Nile cruise, or other travel packages in monthly installments.
You will pay an agreed upon amount every month, determined by the total cost of the tour booked to pay the deposit in 6 monthly installments leading up to your arrival. The balance will be paid upon your arrival in the destination in cash or by credit / debit cards or you can pay the full cost in monthly installments before your arrival in the destination.
Cancellation Policy (Excluding Peak Period)
Cancellation requests should be sent via fax or emailed to provide the company with written confirmation that your reservation should be cancelled.
In case you cancel your trip, the following scale of charges will be applied:
● From the date of booking until 61 days before your arrival date, 10% of the entire tour price will be charged.
● Between 60 and 31 days before your arrival date, 25% of the entire tour price will be charged.
● Between 30 and 15 days before your arrival date, 50% of the entire tour price will be charged.
● Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.
Additionally, airlines charge fees for both domestic and international flights which are subject to the airlines terms and conditions at the time of the booking.
Force Majeure:
Otto Travel LTD offers a very flexible cancelation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only flights’ cancellation/changing fees are charged, according to the airline’s terms and conditions, and bank surcharges fees applied on the deposit amount paid.
Here at Otto Travel LTD, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.
Cancellation for Christmas, New Year and Easter Vacation:
In case you cancel your trip, the following scale of charges will be applied:
From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
Between 60 and 31 days before your arrival date, 50% of the entire tour price will be charged.
Between 30 and 15 days before your arrival date, 75% of the entire tour price will be charged.
Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.
Additionally, airlines charge fees for both domestic and international flights which are subject to the airlines terms and conditions at the time of the booking.
Refunds
● A refund will normally be made to the same account and using the same method which was used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
● Refunds will be done only through the original mode of payment.
Accommodation
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.
Flights
(1)Domestic Flights:
We quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
(2)International Flights:
Preferred rates available from your origin to any destination we operate tours in and your travel consultant will book you the right flight to match with your scheduled tour just in time at very special prices.
Responsibility
The company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Special Requests
If the client has any special requests, he should inform the company at the time of booking. The company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The client will not be specifically notified if a special request cannot be met. The company does not accept bookings, which are conditional on the fulfillment of any special request.
Children Policy (A Child Share Parents’ Room)
• Policy 1: for packages, Nile cruises, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of total tour cost for an adult individual
Under 12 years old: 50% of total tour cost for an adult individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
• Policy 2: for sightseeing tours & shore excursions
Under 6 years old: free of charge
Under 12 years old: 50% of total tour cost for an adult individual
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boats, an extra supplement for your child may apply.
Tipping
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
Complaints
If you have any complaints while you are in the destination, please notify the company (Otto Travel LTD) immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Customer Care Management.
General Terms of Use
A. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
B. United Arab of Emirates is our country of domicile.
C. Minors under the age of 18 shall be prohibited to register as a user of this website and are not allowed to transact or use the website.
D. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
E. The cardholder must retain a copy of transaction records and Merchant policies and rules.
F. We accept payments online using Visa and MasterCard credit/debit card in AED, USD, EUR, and GBP.
G. www.ottotravel.net will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
H. Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.
Acceptance of the Agreement
The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.